Privacy Policy

Privacy Policy

Effective Date: 01-01-2026
Business Name: Demicnos
Location: Kolkata, West Bengal, India
Website: [www.demicnos.com]
Email: support@demicnos.com

1. Introduction

Welcome to Demicnos (“we,” “our,” “us”). Demicnos operates a print-on-demand platform that allows customers to upload logos, artwork, and designs to create customized T-shirts and apparel products.

We are committed to protecting your personal data and respecting your privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal data only for lawful business purposes.

A. Personal Information

When you create an account or place an order, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed via secure third-party payment gateways)

B. Uploaded Content

  • Logos, images, artwork, or custom designs uploaded by you

  • Custom text added to products

C. Technical & Usage Information

  • IP Address

  • Browser type and version

  • Device information

  • Pages visited

  • Cookies and usage analytics

3. Purpose of Data Collection

We process your personal data to:

  • Create and manage your account

  • Process and fulfill orders

  • Print and deliver customized products

  • Provide customer support

  • Send order updates and service notifications

  • Prevent fraud or misuse

  • Improve our website and services

  • Comply with legal and regulatory requirements

We only collect data necessary for these purposes.

4. Legal Basis for Processing (India – DPDP Act, 2023)

Under the Digital Personal Data Protection Act, 2023:

  • Your personal data is processed based on your consent.

  • You may withdraw your consent at any time by contacting us.

  • We process data only for legitimate business purposes.

5. Payment Security

Payments on Demicnos are processed through secure third-party payment gateways such as Razorpay, Stripe, PayPal, or other authorized providers.

We do not store full credit/debit card details on our servers.

6. Data Sharing & Disclosure

We may share your information with:

  • Printing and manufacturing partners

  • Shipping and courier companies

  • Payment processing partners

  • IT and website hosting providers

  • Government authorities if required by law

We do not sell, rent, or trade your personal information.

7. User Uploaded Content Responsibility

By uploading any logo or design, you confirm that:

  • You own the rights to the content, OR

  • You have permission to use it

  • It does not infringe copyrights, trademarks, or intellectual property rights

  • It does not contain illegal, offensive, or prohibited material

Demicnos reserves the right to refuse or cancel orders containing unlawful or inappropriate content.

8. Data Security Measures

We implement reasonable security practices including:

  • SSL encryption

  • Secure hosting infrastructure

  • Restricted administrative access

  • Regular monitoring

While we take reasonable precautions, no digital system can guarantee 100% security.

9. Data Retention

We retain personal data:

  • As long as your account remains active

  • As required to fulfill orders

  • For accounting and legal compliance

  • To resolve disputes

After this period, your data may be securely deleted or anonymized.

10. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data

  • Withdraw consent

  • Grievance redressal

To exercise your rights, contact us at:

📧 support@demicnos.com

We will respond within a reasonable time as required by law.

11. Cookies Policy

We use cookies to:

  • Maintain shopping cart functionality

  • Improve user experience

  • Analyze website traffic

  • Support marketing campaigns

You can disable cookies in your browser settings.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Grievance Officer (India Compliance)

In accordance with Indian IT laws, you may contact our Grievance Officer:

Grievance Officer: [Name]
Email: support@demicnos.com
Location: Kolkata, West Bengal, India

We aim to resolve complaints within 30 days.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

16. Contact Information

Demicnos
Kolkata, West Bengal, India
Email: support@demicnos.com